01 - Eligibility for Refunds.
We offer refunds on eligible products and services under the following conditions:
Physical products must be returned in unused, original condition within 30 days of purchase.
Digital products, software, and training courses are non-refundable once accessed or downloaded.
Subscription-based services are refundable only within the first 7 days of the billing cycle.
02 - Non-Refundable Items.
Custom-built or modified equipment.
Consulting services and one-on-one training.
Items damaged due to user mishandling.
Shipping fees (unless due to an error on our part).
03 - Return Process.
Contact info@gridbase.net with your order details and reason for return.
If approved, you will receive an RMA (Return Merchandise Authorization) number.
Ship the item back using a trackable method; we are not responsible for lost returns.
Once received and inspected, refunds will be processed within 7–10 business days to the original payment method.
04 - Damaged or Defective Items.
If you receive a defective product, notify us within 7 days of delivery for a replacement or store credit.
05 - Chargebacks & Disputes.
Unauthorized chargebacks will be contested. Please contact us first to resolve any issues.
For further assistance,
reach out to info@gridbase.net
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